Frakt och leveranspolicy

For logistical reasons, some items in the same order may be shipped separately, which means
you may receive your products in multiple packages. To ensure accurate and prompt delivery,
please double‑check and enter your delivery address correctly at checkout.
Please note that we are not responsible for lost packages resulting from an incomplete or
incorrect address provided by the customer. It is important that you verify your
delivery details to avoid delivery issues. At checkout, you have the option to choose a
shipping method, including the free option, which means the product will be shipped from a
supplier outside the country.

Our standard processing time for orders is 2–5 business days after placement. After
the processing time, the estimated delivery time is 7–15 business days. These are
approximate delivery times and Raffinato does not guarantee specific delivery dates.
Once your order has been processed, we will generate a tracking number and
send it to you via a shipping confirmation email. If you have not received
your tracking number within 5 business days, please notify us by email at info@raffinato.se, including your order number. Any import VAT and customs duties are paid directly by the end customer.
We strive to deliver your orders as quickly as possible, but unforeseen
circumstances may cause delays, such as public or national holidays,
natural disasters, strikes in air and ground transport, or other events beyond
our control. If your delivery exceeds 45 business days, we offer a full
refund to ensure your satisfaction.
You can rest assured that we are dedicated to meeting or exceeding your delivery
expectations. Our team will always do everything possible to deliver your products on or
before the estimated delivery date.
If you have any questions or concerns regarding our delivery process, you are
welcome to contact us at the following address and phone number:

We are here to help you and to ensure that you are satisfied with our