Retur / Återbetalning
We offer a 14‑day return guarantee, which means you have 14 days to request a return
after you receive your item. Raffinato does not accept returns after 14 days from
delivery date. Please remember that we DO NOT OFFER FREE RETURNS OR
RETURN LABELS. It is the customer’s responsibility to cover the cost of return shipping if the customer cancels
and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
At Raffinato, we prioritize your satisfaction and strive to provide a smooth
shopping experience. Please take a moment to familiarize yourself with our comprehensive return
and refund policy, which outlines your rights and obligations when initiating
a return or refund.
Return Policy
✔ Gently brush with a suede brush to remove dust and dirt.
✔ For stains, use a slightly damp microfiber cloth with a mild soap solution – avoid soaking the material.
✔ Allow to air dry naturally; avoid direct heat or sunlight.
✔ Use a protective spray designed for synthetic materials for extra protection.
You have 14 days from the delivery date to request a return for all non-defective items.
goods. Please note that returns will not be accepted after this period.
Responsibility for return shipping
The customer is responsible for the cost of return shipping unless the product is defective or we have
packed the item incorrectly. We do not offer free returns or return labels.
products and services.
14-day return policy
pet hair and distinct odors, with all product tags intact.
Return exceptions
us via email at
We do not offer free returns or return labels.
We do not offer free returns or return labels.
Uncollected items
For uncollected items, a fee of SEK 79 will be charged to cover administrative
charges from the carriers.
Phone number: (We currently do not offer customer service by phone)
Email: info@raffinato.se
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Once we have received and inspected the returned item, we will process your
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Raffinato® was founded out of a shared admiration for European fashion – where Italian style meets Scandinavian simplicity. The goal was clear: to create minimalist and aesthetic bags that combine style and function, without compromising on price.
Each model is designed to last over time while remaining accessible to more people – a tribute to timeless design in an affordable form.
Method of refund
Your right to privacy is important to us. You can review our Privacy Policy to understand how we collect and use your personal information.
payment method.
Damage and defects
Reporting defective goods
Inspect your order upon delivery and notify us immediately via email at
To the extent permitted by applicable law, you agree that we shall not be held liable for any failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service. if the item is defective, damaged, or if you have received the wrong item. Reports
regarding defects must be made within 48 hours of receiving the delivery.
Refund exceptions
Refund without returning the product
Requests for refunds without returning the product will not be processed.
In exceptional cases, we may offer a partial refund of 50% together with a
store credit, allowing you to keep the item.
Item not received, but marked as delivered
changes to products or product features made by the respective supplier or
incorrect address information, we may offer a replacement upon receipt of a secure
delivery address, subject to a handling/shipping fee of SEK 70.
their purchase.
Vegan suede
Cancellations and changes to order information are STRICTLY accepted within 24
hours after the order has been placed (provided the order has not yet been fulfilled). Please contact
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. To the extent permitted by applicable law, you agree that we shall not be held liable for any failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service. and include your order number.
Raffinato accepts no responsibility for delays or errors caused by circumstances
beyond the company’s control, including but not limited to labor disputes, fires,
war, government decisions, reduced or non‑existent deliveries from suppliers, and other
unforeseeable factors. Furthermore, the company shall not be held liable for any
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Raffinato further disclaims all liability for direct or indirect damages or
losses that may be incurred by the customer as a result of the purchase or use of our products or
services. It is the customer’s responsibility to use the products in accordance with the stated
flammable liquids or gases.
other factors beyond our control.
website, we do not warrant the completeness, correctness, reliability, suitability
sms marketing
The use of our website and our products is at the customer’s own risk.
SECTION 12 - PROHIBITED USES
To the extent permitted by applicable law, you agree that we shall not be held liable for any failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service. A breach or violation of any of the Terms will result in an immediate termination of your Services.
You agree that we may, from time to time, remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
Phone number: (We currently do not offer customer service by phone)
Email: To the extent permitted by applicable law, you agree that we shall not be held liable for any failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service.
after you receive your item. Raffinato does not accept returns after 14 days from
delivery date. Please remember that we DO NOT OFFER FREE RETURNS OR
RETURN LABELS. It is the customer’s responsibility to cover the cost of return shipping if the customer cancels
and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
At Raffinato, we prioritize your satisfaction and strive to provide a smooth
shopping experience. Please take a moment to familiarize yourself with our comprehensive return
and refund policy, which outlines your rights and obligations when initiating
a return or refund.
Return Policy
✔ Gently brush with a suede brush to remove dust and dirt.
✔ For stains, use a slightly damp microfiber cloth with a mild soap solution – avoid soaking the material.
✔ Allow to air dry naturally; avoid direct heat or sunlight.
✔ Use a protective spray designed for synthetic materials for extra protection.
You have 14 days from the delivery date to request a return for all non-defective items.
goods. Please note that returns will not be accepted after this period.
Responsibility for return shipping
The customer is responsible for the cost of return shipping unless the product is defective or we have
packed the item incorrectly. We do not offer free returns or return labels.
products and services.
14-day return policy
pet hair and distinct odors, with all product tags intact.
Return exceptions
us via email at
We do not offer free returns or return labels.
We do not offer free returns or return labels.
Uncollected items
For uncollected items, a fee of SEK 79 will be charged to cover administrative
charges from the carriers.
Phone number: (We currently do not offer customer service by phone)
Email: info@raffinato.se
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Once we have received and inspected the returned item, we will process your
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Raffinato® was founded out of a shared admiration for European fashion – where Italian style meets Scandinavian simplicity. The goal was clear: to create minimalist and aesthetic bags that combine style and function, without compromising on price.
Each model is designed to last over time while remaining accessible to more people – a tribute to timeless design in an affordable form.
Method of refund
Your right to privacy is important to us. You can review our Privacy Policy to understand how we collect and use your personal information.
payment method.
Damage and defects
Reporting defective goods
Inspect your order upon delivery and notify us immediately via email at
To the extent permitted by applicable law, you agree that we shall not be held liable for any failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service. if the item is defective, damaged, or if you have received the wrong item. Reports
regarding defects must be made within 48 hours of receiving the delivery.
Refund exceptions
Refund without returning the product
Requests for refunds without returning the product will not be processed.
In exceptional cases, we may offer a partial refund of 50% together with a
store credit, allowing you to keep the item.
Item not received, but marked as delivered
changes to products or product features made by the respective supplier or
incorrect address information, we may offer a replacement upon receipt of a secure
delivery address, subject to a handling/shipping fee of SEK 70.
their purchase.
Vegan suede
Cancellations and changes to order information are STRICTLY accepted within 24
hours after the order has been placed (provided the order has not yet been fulfilled). Please contact
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. To the extent permitted by applicable law, you agree that we shall not be held liable for any failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service. and include your order number.
Raffinato accepts no responsibility for delays or errors caused by circumstances
beyond the company’s control, including but not limited to labor disputes, fires,
war, government decisions, reduced or non‑existent deliveries from suppliers, and other
unforeseeable factors. Furthermore, the company shall not be held liable for any
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Raffinato further disclaims all liability for direct or indirect damages or
losses that may be incurred by the customer as a result of the purchase or use of our products or
services. It is the customer’s responsibility to use the products in accordance with the stated
flammable liquids or gases.
other factors beyond our control.
website, we do not warrant the completeness, correctness, reliability, suitability
sms marketing
The use of our website and our products is at the customer’s own risk.
SECTION 12 - PROHIBITED USES
To the extent permitted by applicable law, you agree that we shall not be held liable for any failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service. A breach or violation of any of the Terms will result in an immediate termination of your Services.
You agree that we may, from time to time, remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
Phone number: (We currently do not offer customer service by phone)
Email: To the extent permitted by applicable law, you agree that we shall not be held liable for any failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service.