Refund policy

We offer a 14-day return guarantee, which means you have 14 days to request a return
after receiving your item. Raffinato does not accept returns more than 14 days after the
delivery date. Please note that we DO NOT OFFER FREE RETURNS OR RETURN LABELS.
It is the customer’s responsibility to cover the return shipping costs if they change their
mind about a purchase.
At Raffinato, we prioritize your satisfaction and strive to provide a smooth
shopping experience. Please take a moment to familiarize yourself with our comprehensive
returns and refund policy, which outlines your rights and obligations when initiating
a return or refund.

Return policy
14-day return period
You have 14 days from the delivery date to request a return for all non-defective
items. Please note that returns will not be accepted after this period.
Responsibility for return shipping
The customer is responsible for return shipping costs unless the product is defective or
we have packed the wrong item. We do not offer free returns or return labels.
Conditions for returns
To be eligible for a return, the item must be unused, unwashed, free from stains, pet hair,
and strong odors, with all product tags intact.
Return exceptions
Certain items cannot be returned for health and safety reasons, such as perishable goods,
custom-made products, personal care items, hazardous materials, and flammable liquids or
gases.
Uncollected parcels
For uncollected parcels, a fee of 79 SEK will be charged to cover administrative
costs from the carriers.
Refund policy
Processing refunds
Once we have received and inspected the returned item, we will process your

refund within 14 days. If it is a service, the refund will be initiated within 14 days
from the day you informed us of your decision to cancel the service.
Refund method
Approved refunds will be issued using the original
payment method.
Damage and defects
Reporting defective items
Inspect your order upon delivery and notify us immediately by email at
info@raffinato.se if the item is defective, damaged, or if you have received the wrong item. Reports
of defects must be made within 48 hours of receiving the delivery.
Refund exceptions
Refunds without returning the product
Requests for a refund without returning the product will not be processed.
In exceptional cases, we may offer a partial refund of 50% together with a
store credit, allowing you to keep the item.
Delivered item not received
If the tracking number shows successful delivery but you have not received the item due to
incorrect address information, we can offer a replacement once we receive a secure
delivery address, subject to a handling/shipping fee of 70 SEK.
Cancellations
Order cancellation policy
Cancellations and changes to order information are STRICTLY accepted within 24
hours of placing the order (provided the order has not yet been fulfilled). Please contact
us by email at info@raffinato.se and include your order number.
Raffinato accepts no responsibility for delays or errors caused by circumstances
beyond the company’s control, including but not limited to labor disputes, fires,
war, government decisions, reduced or failed deliveries from suppliers, and other
unforeseeable factors. Furthermore, the company shall not be held liable for any
changes to products or product features made by the respective supplier or
other factors beyond our control.

Raffinato also disclaims all liability for direct or indirect damage or
loss that may affect the customer as a result of the purchase or use of our products or
services. It is the customer’s responsibility to use the products in accordance with the
provided guidelines and to exercise care when handling them.
Although we strive to provide accurate and up-to-date information on our
website, we do not guarantee the completeness, accuracy, reliability, suitability,
or availability of the information, products, or services provided.
Use of our website and products is at the customer’s own risk.
For any return-related inquiries or questions, please contact us at
info@raffinato.se We are here to help you and to ensure that you are satisfied with our
products and services.

Phone number: (We currently do not offer customer service by phone)
Email: info@raffinato.se